Stern Insider Connected - Explained by George Gomez

Summary

Stern Insider Connected: QR-based player account system with achievements, challenges, and rewards launching across Spike 2 games.

George Gomez, CCO of Stern Pinball, explains Insider Connected, a dual-purpose platform offering players engagement features (achievements, badges, challenges, rewards) and operators tools for location loyalty and machine maintenance. The system uses unique QR codes for player identification across networked Spike 2 games worldwide, with a phased rollout starting with 7 LCD titles expanding to all 17 Spike 2 games by year-end, followed by operator toolset features in fall.

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