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EP 30 - Fright N Out Begins!
Flip N Out Pinball Podcast
35 min
Summary
Flip n Out EP30: Halloween horror stories debut; distributor insights on customer loyalty; inventory updates.
Ken Cromwell hosts episode 30 of Flip n Out Pinball Podcast solo while Greg Bone is on vacation. The episode features Ken's reflections on customer-distributor relationships and introduces "Frighten Out," a month-long October horror story series featuring pinball-related supernatural tales. Ken discusses inventory updates for his distribution business, including upcoming Fallout Premium/Pro shipments, in-stock limited editions, and vaulted titles from Stern Pinball.
Highlights
- Greg Bone is on vacation and returns October 12th
- Fallout Premiums and residential Pro models are shipping over the next couple of weeks in October
- Jersey Jack Pinball will pull Sonic the Hedgehog off production for a couple months starting October to prioritize Harry Potter orders
- Harry Potter Collector's Edition has been on order/production for approximately a year and a half as of October
- Foo Fighters, Elvira, and Avengers pinball games are vaulted titles with no plans for future production
- Dungeons & Dragons pinball accessories shipped after approximately two years of customer requests
- Star Wars Comic Pro and Premium are vaulted Stern titles
- King Kong Pro has another production run coming in December
- Jurassic Park (Pro) has another run coming in December
- Customer loyalty in pinball distribution should not be measured solely by discounts or price concessions
In this episode
Fallout
Stern
Foo Fighters
Stern
Harry Potter
Jersey Jack Pinball
John Wick
Stern
Rush
Stern
Sonic the Hedgehog
Jersey Jack Pinball
Star Wars: Fall of the Empire
Stern
Manufacturers
Greg has apparently mastered his first magic trick: the disappearing act. With Greg off on vacation, Ken is flying solo this week with a packed episode of the Flip N Out Pinball Podcast. Then Ken gets a little more thoughtful about something that came up this week: what does it actually mean to be a valued customer? Price and discounts are easy to see, but there's a whole lot of value in a good distributor relationship that never shows up on an invoice. Ken shares his perspective from both sides of the counter, including customer expectations, loyalty, trust, service after the sale, and why sometimes the best advice he can give a potential customer is to keep buying from the distributor they already have. October has arrived, which means the Flip N Out Pinball Podcast officially becomes FRIGHT N OUT! Turn down the lights as we close the show with the first tale from Fright N Out: Grandpa's Pinball Machine Something has been sitting quietly in that basement for a very long time. Maybe it wasn't as quiet as everyone thought. And finally... Ken provides updates on games currently in stock, what's shipping now, and what customers can expect in the weeks ahead. Flip N Out Pinball USED INVENTORY on facebook HERE Contact Ken and Greg for sales and service at:
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